Our company has established braches and service office in many cities in domestic and overseas for the implementation of the after-sales service. Our service includes technical service and product maintenance.

Based on the user’s requirement, our company has established more and more service offices in the hot business areas. The office would be comprised of:
1. one office director;
2. one chief engineer for technical service;
3. several maintenance engineers with rich practical experience (the exact number depends on the scale). The offices 
    would be equipped with warehouse to ensure the provision of spare parts. 

We have established the scientific management, quality tracking and feedback system to the service offices. We are keeping detailed records for the operation, maintenance and failures of the equipments, with the periodic feedback to the company for the improvement.

To ensure the product quality and user benefit, our company periodically conducts the technical guidance and management review to the office and visit the customers for the views of improvement.

If there are any off-warranty-period products require for maintenance however they are no longer in our production, we would provide replaceable products and charge the reasonable upgrading rates base on the customer’s agreement. Any changes for the related affairs would be notified to the customer in the written format timely.

We are always committed to the philosophy of “quality, service and reputation” to provide best product and service to our customers.

We promise to provide long term maintenance and free software upgrades/extension, and to ensure the system's advanced technical level and function. The equipments are featured with the perfect performance and could be upgraded with based on customer’s requirements.

 Failures handling:
 •  A failure (equipment or system breakdown): maintenance staff arrives in 1 hour and fix the failures in 2 hours. 

 •  B failure: (system can’t operate: maintenance staff arrives in 3 hours and fix the failure in 6 hours.

 •  C failure (equipment or system could operate but not efficiently): maintenance staff arrives in 24 hours and fix the     
     failure in 26 hours. 

 •  D failure (Some minor functions could not be realized): Maintenance staff response in 24hours and fix the failure in
     48 hours. The equipments that non-repairable could be taken back to the company for repair but the replacement 
     equipment will be provided to the customer for temporary use.